SOS streamlines the processes of computer maintenance, asset management, and help desk operation by providing an easy-to-use web interface to technicians, help desk staff and end users. SOS also maintains historical files for all trouble tickets and assets, providing management that is used to generate detailed customizable reports.

How does it work?
 
End users access SOS via the Internet to report technical problems. The helpdesk/tech then receives an electronic trouble ticket. SOS is designed to capture additional information during the troubleshooting and resolution process that can be viewed by the end user in real time.

Who uses this system?
 
Any department or group that uses a trouble ticket system can use SOS. Some of the departments using SOS today include: Technology, Telephony, Maintenance, Library, Audio/Video, and Special Ed. Any user of a product or service provided by a department using SOS has access to report problems. New problems are reported via a predefined form accessible by all end users, allowing the department to control the information captured.

Why would this benefit my district?
 
SOS effectively handles trouble ticket and asset management requirements district wide. It also provides valuable reporting functions that can be used to assess performance, staffing levels, equipment failures, and more, giving district management the information needed to make plans for the future.

How hard is SOS to implement and maintain?
 
SOS is designed to be easy to operate. It is hosted in M&A Technology’s fully redundant data center, while our staff maintains the equipment and application, helping to ensure that it is always available. While all trouble ticket history is stored in SOS there is an easy to use maintenance interface allowing administrators to archive closed calls with a click of the mouse. Since SOS is delivered from a powerful ASP environment, M&A will be responsible for recovery and backup of all data entered into SOS.